Do not hesitate to send us an email if you have any questions.

We answer as quickly as possible. Our customer service department is available by email only, Monday to Friday, from 9am to 3pm (ET).


Generally speaking, we warrant the products that we represent for 1 year against manufacturing defects. We can’t warranty based on damage caused by misuse, inappropriate use or normal wear and tear, so please follow the care instructions.

A manufacturing defect is a type of defect that occurs during the production or manufacturing process of a product. It refers to any flaw or error in the product that makes it different from the intended design or specification, and as a result, it may not function properly or may pose a safety risk to the user.

If a product has a manufacturing defect, it will be apparent within the first few days of use.

If the product is a gift, it is the person who made the purchase of the product who must make the warranty claim following the different procedures.

To be able to rely on this warranty the customer need to follow the specific care instructions on the nulinedistribution.com website, on your website and in the manuals included with the products.

The warranty does not cover normal wear and tear, cuts or scratches, or damage caused by impacts, accidents or waterborne debris.

The warranty does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.

The warranty does not apply if the products have been used for public use, outdoors for indoor only products or in a corrosive environment.

The warranty does not cover consequential or incidental damages.

No, products purchased outside of Canada (in Europe or the United States for example) are not covered by the warranty in Canada.

Nüline Distribution will examine the product and decide, at its sole discretion, if it is covered under this warranty. If considered covered, Nüline Distribution through its own service operations, will then, at its sole discretion, either will send the replacement parts or repair the defective product or replace it with the same or a comparable product. If it is covered by this warranty, Nüline Distribution will pay the costs of repairs and spare parts that Fatboy incur, provided that the product is accessible for repair without special expenditure.

Warranty is to the benefit of the original purchaser of the product. All warranties on products sold within Canada are not transferable beyond the original purchaser.

All warranty claims must be made at our orders departement by sending an email. Proof of purchase (receipt with date of transaction) and photos are essential for all warranty claims.